Booking and Payment

Payment is to be made via bank transfer. A 25% deposit is required to secure your booking and full payment required no later than 4 weeks prior to walk date.

Cancellations

In the rare event that we have to cancel a walk due to extreme circumstances or weather, I will offer either a change of date, or a full refund. If you decide to cancel your booking, please advise with as much notice as possible. All deposits are non-refundable in the event of customer cancellation and full payment is non-refundable if less than 4 weeks notice prior to the walk. Please note it is your responsibility to properly prepare for your walk including having relevant kit and fitness levels. I strongly advise having travel / cancellation insurance in case of having to cancel due to any reason (including medical) and any costs incurred.

Medical Conditions

Please advise of any medical conditions you have that may have an impact on your safety, the safety of the group, or your ability to complete the activity. I know this isn’t always comfortable to disclose or discuss, but I can assure you this is in your best interest and the interest of the group. This information will be treated with the utmost confidence and discretion.

Preparation

It is your responsibility to ensure you are prepared for your booked walk including having required fitness levels, relevant kit as outlined on my FAQs page, and have completed the pre-walk questionnaire sent to you on booking.

Safety and Risk

I take safety very seriously and do everything I can to minimise risk and prioritise the safety of all participants. However, by nature any outdoor activity can be potentially hazardous and there is always an element of risk that that must be accepted by participants. I may adjust walking routes or plans due to safety and all decisions and instructions by your guide must be adhered to at all times. By booking on a walk, you agree to the following:

• I understand and accept that there is an element of risk of injury to the activity I am participating in and am responsible for my own safety at all times.

• I agree to undertake the activity in accordance with all safety rules, advice and instructions given to me before, during and after the activity I am participating in.

• I agree to wear the appropriate kit as described in the kit list provided to me.

• I acknowledge that in the unlikely event of an accident or loss/damage of personal effects during the activity, Inspirit Walking will not be liable for any loss, damage or injury relating to the activity (except for death or personal injury caused by the company’s negligence).

• I have disclosed any and all known medical conditions which could affect the activity, compromise the safety of myself or others, or result in injury to myself or others.

Email Preferences

I may use your email address provided to send you information on future activities, events, offers etc which may be of interest to you. If you would prefer not to be contacted, please let us know and we will update your preferences.

Photographs

Photos of clients may be used in publicity, on my website or on my Social Media pages. Please let me know at time of booking if you or any member of your group are not happy for this to happen.

Complaints and Concerns

If you have any concerns either prior to or during your walk, please let me know as soon as possible so I can aim to alleviate these concerns wherever possible. In the unlikely event of any complaints these should be made in writing via email or through the contact page.